Terms and conditions

Version of 06.09.2026

1. Scope and contracting parties

These terms apply to all transport contracts between TaxiRond, owner Salah Badr, Rudolfplatz 3, 50674 Cologne ("the company") and the customer.

The company provides private hire transport within the meaning of § 49(4) PBefG. This is not taxi transport under § 47 PBefG. No taxi tariff applies and there is no statutory obligation to accept a fare.

Terms of the customer apply only if the company agrees to them in text form.

2. Formation of the contract

The services and guide prices shown on this website are not a binding offer but an invitation to enquire.

By enquiring by phone, email, WhatsApp or the form, the customer makes an offer. The contract comes into being only when the company confirms it in text form or orally, and the binding fixed price is stated in that confirmation.

Under § 49(4) sentence 2 PBefG, bookings may only be carried out if they were received at the company's office. Receipt is recorded electronically and kept for one year (§ 49(4) sentence 4 PBefG).

Journeys must be booked at least one hour before the desired pick-up time. We do not carry out spontaneous journeys without advance booking.

3. Prices and payment

The fixed price agreed at confirmation applies. It covers the vehicle, driver, fuel, tolls, ordinary luggage and statutory VAT. No meter is used.

The following may be charged additionally if announced beforehand:

• waiting time beyond the agreed free period: €0.80 per minute;
• stops or route changes requested by the customer;
• oversized luggage and extraordinary cleaning after soiling: from €80.

Payment is due after the journey in cash, by debit or credit card. Business customers may be invoiced with a payment term of 14 days. For journeys above €200 a deposit may be requested.

4. Waiting time

For airport pick-ups, 60 minutes from actual landing are free; at railway stations 30 minutes from actual arrival; elsewhere 15 minutes from the agreed pick-up time.

If the passenger does not appear within 60 minutes beyond the free period and cannot be reached, the journey counts as not taken up (clause 5).

5. Cancellation and no-show

• Up to 12 hours before the agreed pick-up time: free of charge.
• After that, up until the pick-up time: 50 % of the fixed price.
• No-show without notice: 100 % of the fixed price.

The customer may show that no loss, or a substantially smaller loss, was incurred.

The company may withdraw from the contract if the journey becomes impossible for reasons outside its control. Amounts already paid are refunded in full; further claims exist only under clause 8.

6. No right of withdrawal

Under § 312(2) no. 5 of the German Civil Code, the distance selling rules largely do not apply to contracts for the carriage of passengers. There is therefore no right of withdrawal. The cancellation rules in clause 5 are unaffected.

7. Passenger obligations and conduct

• Follow the driver's safety instructions; seat belts must be worn.
• Smoking and alcohol are not permitted in the vehicle.
• Children may only travel in a suitable restraint. Please state the requirement when booking.
• The customer is responsible for the accuracy of the addresses and times given.

The driver may refuse or discontinue carriage if a passenger endangers safety, seriously disturbs others or damages the vehicle. The claim to the fixed price remains in such cases.

Animals are carried only by prior arrangement; assistance dogs always travel free.

8. Liability

The company is liable without limitation for intent and gross negligence, and for injury to life, body or health.

For ordinary negligence the company is liable only for breach of material contractual duties — those whose fulfilment makes proper performance of the contract possible in the first place and on whose observance the other party may regularly rely. Liability is then limited to the foreseeable loss typical of this type of contract.

Liability under the German Road Traffic Act and the Compulsory Insurance Act is unaffected.

We accept no liability for delays caused by traffic disruption, weather, road closures or force majeure. For time-critical journeys, particularly to flights and trains, we recommend allowing a sufficient margin; the customer decides how much buffer to allow.

No liability is accepted for items left in the vehicle. Lost property is handled in accordance with statutory rules.

9. Complaints

Please address complaints to info@taxirond.com. We reply within 14 days.

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG).

10. Final provisions

German law applies. If the customer is a merchant, a legal entity under public law or a special public-law fund, the place of jurisdiction is Cologne. For consumers, the statutory places of jurisdiction apply.

If any provision is invalid, the remaining provisions remain effective.

The language of the contract is German. Translations serve comprehension only; in case of doubt the German version prevails.